| WoodSprite Frequently Asked General Questions: | |
| Do you have a physical storefront or shop? | |
| Where can I buy WoodSprite Organic Products? | |
| Is purchasing with a credit card online safe? | |
| What if I don't have a credit card or would rather pay by check or money order? | |
| Do you have a printed catalog? | |
| Do you send free samples? | |
| Do you give discounts for quantity purchases? | |
| Do you teach soapmaking classes? | |
| What is your privacy policy? | |
| What are "Essential Oils"? | |
| What's the difference between "Essential Oils" and perfumes? | |
| What is Aromatherapy? | |
| Where did you get the name "WoodSprite"? | |
| How can I receive Wholesale information? | |
| Do you offer drop-shipping and/or private labeling? | |
| Are your products or ingredients tested on animals? | |
| Soap Questions: | |
| What's the big deal about Handmade soap? How is it different from the soaps in the grocery store? | |
| So, is this like the “Lye Soap” my Grandmother used to make? |
|
| How do WoodSprite Organic Soaps differ from “Glycerin Soaps”? |
|
| Why don't you make watermelon, berry or lilac scented products? |
|
| I have eczema, psoriasis, rosacea or chronic acne. Can I use your soaps on my skin? |
|
| Spa & Body Product Questions: | |
| What's the difference between your Salt Glows and Sugar Polishes? | |
| My Body Melt™ has become grainy. What's wrong? Is it ruined? |
|
| Soy Candle Questions: | |
| Do you use lead wicks? | |
| Do you use zinc wicks? | |
| What the heck is a "Soy Wax" candle? | |
| My soy wax pillar candle doesn't burn all the way to the edges. What's up? | |
| How should I burn my soy wax votives? | |
| My soy wax candle smokes. What's up? | |
| What is the proper way to burn a soy wax candle? | |
| Orders, Shipping, Returns and Thank You Club Loyalty Rewards Questions: | |
| Is it safe to use my credit card online? | |
| I don't want to use (or don't have) a credit card online. Can I place an order another way? | |
| What are my payment options? | |
| How quickly may I expect my order? | |
| What are the details of your $79 Free Shipping offer? | |
| My shipment was damaged. What should I do? | |
| What is your shipping policy? | |
| What if I want to return products? | |
| What is the Thank You Club Loyalty Program? | |
| Do you accept International Orders online? | |
| Answers: | |
| Do you have a physical storefront or shop? | |
| We
do not have a shop at this time. WoodSprite Products are available through
select spas or retailers (click here for
current locations) or via mail order using our Secure
Online Catalog. Mail orders may also be placed via telephone, e-mail,
fax or postal mail. «
Return to Top |
|
| Where can I buy WoodSprite Organic Body Products? | |
| WoodSprite
Products are available at select spas, salons and boutiques around North America. If your favorite store doesn't carry our products, please request them! Of course, there is always our Secure
Online Catalog. « Return
to Top |
|
| Is purchasing with a credit card online safe? | |
| Yes.
Orders and personal information are encrypted using Secure Socket Layering
(SSL) so your privacy is protected. Your credit card number is transmitted
directly between the issuing bank and credit card processor. We do not receive
or keep any credit card information on file. «
Return to Top |
|
| What if I don't have a credit card or would rather pay by check or money order? | |
| We're happy to accept your check or money order payment; your order will be shipped once payment has been received and cleared through our bank. You may now choose this method of payment during checkout online; then simply mail your check or money order to us at: | |
| WoodSprite Organic Body 60350 Jewell Rd. Washington, MI 48094-2311 « Return to Top |
|
| Do you have a printed catalog? | |
| No,
we do not have a printed catalog, for several reasons: Firstly, catalogs
are very wasteful of trees and energy resources, and most are tossed directly
into the recycle bin or worse, into burgeoning landfills. Additionally,
we are adding new products on a regular basis, whether as permanent additions
to our line or as special limited editions; by the time we were to finish
one catalog, it would most likely already be out of date or obsolete!
A much more earth-responsible answer, our Secure
Online Catalog is always current and contains all our latest products,
including timely promotions and specials. «
Return to Top |
|
| Do you send free samples? | |
| We
have added a "Trial Size" for certain items to our Secure Online Catalog,
where you may purchase select items in smaller sizes to test out. Business Customers looking for wholesale information are welcome to order our wholesale
samples kit--please see our Wholesale Info
page to submit your wholesale account application. «
Return to Top |
|
| Do you give discounts for quantity purchases? | |
| We
do not offer discounts for retail purchases, but we do offer free shipping
for all orders $79 or more (Domestic U.S. only). In addition,
subscribers of our mailing list receive advance news of new products, special
promotions and sales discounts. Joining our mailing list is safe, and your
privacy is always respected. We will never share, sell or otherwise disclose
your e-mail address or personal information for any reason. To join our
mailing list, please subscribe at the bottom of any page of our website.
You may always unsubscribe at any time. «
Return to Top
|
|
| Do you teach soapmaking classes? | |
| No,
but thanks for asking. :) «
Return to Top |
|
| What is your privacy policy? | |
| WoodSprite's
privacy policy is very simple: We will not disclose, share, sell, lease
or otherwise divulge any personal information we collect about our customers
for any reason, unless required to do so by law. We respect every person's
right to privacy and take extra measures to protect it. We may send
you news or sales information periodically if you are on our mailing list;
if you do not wish to receive news or offers from us, please contact us
and you will be removed from our mailings immediately. «
Return to Top |
|
| What are "Essential Oils"? | |
|
Essential Oils (EOs) are natural living essences extracted (usually distilled)
directly from real plants. The term "essential oil" is actually misleading,
because they are not actually oils at all, but rather volatile extracts
which evaporate at room temperature. An easy way to see if you have a pure,
distilled, unadulterated essential oil is the paper test: blot a drop of
essential oil on plain paper and see if an oil mark remains after a day
or two. If there is a mark, then it is adulterated. If it evaporates, it
is likely pure--because there is no oil in it at all, but an aromatic, complex
compound of the living plant's vital properties. Not all plants will yield
an essential oil; or what they do yield is so negligible as to be purposeless
to extract from them. That's why there is, sadly, no Lilac essential oil; no Coconut (although there is a virgin coconut oil, which is a cold-pressed oil which does carry the natural scent of the coconut and it is, indeed, divine) no Strawberry essential oil, no Watermelon, no Kiwi, no Mango, no Fig...In general, there are no fruit EOs except for the citrus family. Different parts of the same plant can give off different EOs, such as the Bitter Orange: There is an EO from the bitter orange blossom (known as Neroli) which is one of the most expensive EOs in the world with a long history of use in perfumery AND aromatherapy, and then there is the EO given by the fruit peel--which smells differently and carries different properties. EOs can be distilled from leaves, blossoms, stems, roots and even bark. Essential Oils are incredibly concentrated due to the distillation process. It takes about 2,000 lbs. of roses to produce just 1 lb. of Rose Attar. But ALL essential oils have one thing in common: they were directly distilled or extracted from real, live (or sometimes dried) plants. Synthetics abound--the best way to identify synthetics is if the label says "fragrance" on the ingredients list. Anyone who is using pure Essential Oils (and only essential oils--remember, sometimes they'll mix just enough real EOs into the formula to claim it's natural, then dump a bunch of cheap fragrance in to spread the costs) will proudly list them on their label, because they have taken the time and expense to use them and they want people to know about it. Any words other than "pure essential oil" should raise suspicion. WoodSprite products make exclusive use of pure EOs; we use absolutely no fragrance oils or other synthetics in our products, ever. « Return to Top |
|
| What's the difference between "Essential Oils" and perfumes or "fragrances"? | |
| Essential
Oils, distilled from real plants, are volatile natural plant essences of
a particularly fragrant nature which also contain medicinal properties of
the plants from which they were distilled; "perfumes" may contain
some natural essential oils, but are more commonly comprised of highly complex,
sometimes toxic chemical formulations, designed for potency, intensity and
scent "throw". Many people who have sensitivities to commercial products
are actually allergic to the perfumes or fragrances used in the product,
the chemicals are very strong. Properly diluted and blended Essential Oils
tend to cause fewer reactions in sensitive people. In a nutshell: Essential
Oils are natural. "Fragrances" or "Perfumes" are synthetic.
« Return to Top
|
|
| What is Aromatherapy? | |
| Ancient
cultures were using natural resins, gums and oils for healing, spiritual
ceremonies and as currency for trade since at least 2800 B.C., though use
of the term "Aromatherapy" to describe the art and practice of healing through
distilled essences wasn't coined until 1928 by a French perfumer named Rene-Maurice
Gattefosse. Gattefosse was fascinated by the discovery that lavender essential
oil (used in the perfumery business) soothed and sped up the healing of
a burn on his hand. He realized that healing plants could be distilled into
healing "essences", carrying the medicinal properties of the original plant.
Aromatherapy has less to do with "aroma" than the name implies. Essential
oils are very complex and interact with the body's chemistry to effect a
particular outcome--whether physical, physiological or psychological. The term "aromatherapy" is widely misunderstood since there is no regulatory agency or governing entity to define or protect it. Adding to the confusion is the wide misuse of the term by large corporations attempting to capitalize on the rapidly growing natural goods market. Unless a product contains true essential oils, it is not a true aromatherapy product. Oftentimes, the old adage "you get what you pay for" applies to natural products. Pure essential oils are very expensive (Rose Attar costs an average of $3,800/ lb.) and quality products including them will be suitably priced. Look at the ingredients listing on product labels to be sure that Pure Essential Oils are used; beware of products including the words "fragrance" or "perfume"-- they are very likely synthetic--which have no aromatherapeutic qualities at all. « Return to Top |
|
| Where did you get the name "WoodSprite"? | |
| In
some mythologies, the entities known as "woodsprites" are benevolent faerie-like
spirits of the forest. They live within and care for the trees within their
domain, protecting all the flora and fauna of the woodlands from harm. They
are magical, wise and often mischievous, but never cruel. Among their many
duties, the woodsprites are charged with the changing of the leaves in autumn,
and to release of sap in the spring; they are bringers of transformation.
When Jacquelyn Ramsey, founder of WoodSprite, first delved into the art
of soapmaking, she knew she wanted to use a company name that embodied her
beliefs. The woodsprite was the first thing that came to mind, and it stuck.
Our company mission is to make top-quality, 100% natural products which
do no harm, sustainably utilize and perpetuate nature's healing gifts; educate
through examples of social and environmental responsibility; and to support
those working to protect our fragile planet. We hope to transform people's
opinions and knowledge of the importance of our environment through the
creation of high-end bodycare products of uncompromised purity and quality.
« Return to Top
|
|
| How can I receive Wholesale information? | |
| Wholesale
information is available by request through
our Online
Wholesale Form to qualified businesses only. You may also inquire via
e-mail or by calling 1-248-716-0375. Please provide
us with full information about your business; Business Name, Your Name or
Contact Name, Years in Business, Type of Business along with valid Federal
Tax or Resale ID (please be prepared to fax a copy of your resale license
or tax ID if requested). We cannot release wholesale info without this required information. Once your information is verified, you will be
contacted with your Wholesale Account information, including login details
to access our secure online Wholesale
Catalog. « Return
to Top |
|
| Do you offer drop-shipping and/or private labeling? | |
| No,
we do not offer drop shipping, nor do we manufacture products for private
label. « Return to Top
|
|
| Are your products or ingredients tested on animals? | |
| Absolutely
not. Our products are made from food
grade organic herbs, cold pressed organic vegetable oils and natural minerals
which have proven themselves over the course of time to be effective and
healing without the need to test on innocent animals. For testing,
we rely on willing volunteers in the form of family and friends--so, it
could be said that we test on humans, but never animals. Also, most of our
products are vegan. The only animal ingredients we use in our products
are organic beeswax, organic honey and organic buttermilk, and are readily
identified in the ingredients listing on each product page of our online
catalog. « Return to Top
|
|
| What's the big deal about Handmade soap? How is it different from the soaps in the grocery store? | |
| All
soaps are not the same. In fact, many products available in stores today
aren't even soap at all - they are actually detergents. Products
called "beauty bar" or "deodorant bar" are really detergents designed to
look like bars of soap, though they are made with the very same harsh chemicals
you use to wash your car or your dishes. So, what's the difference? To begin, our natural organic soap is made only from simple substances like organic vegetable oils, water and lye (sodium hydroxide). Soap cannot be made without lye. The chemical reaction of these ingredients is called saponification and it is during this process that glycerin is naturally produced. Because of precise formulation and a curing period of at least one month, there is absolutely no trace of lye left in what is now a lusciously lathering, gently cleansing natural soap. Detergents are popular with big "soap" companies because they're made from synthetic ingredients derived from petroleum and are incredibly cheap to produce. So, the companies profit and our skin pays for it. WoodSprite Soaps are handmade in small batches using only high-quality, natural ingredients carefully chosen for their healing or beneficial properties. Organic Extra Virgin Olive oil, the base oil for all our soaps, contributes unparalleled mildness and moisturizing properties to soap. Organic Coconut oil produces profuse, fluffy lather-even in salt water! Organic Palm oil imparts hardness and stability. Almond, castor, avocado & apricot kernel oils and exotic butters of shea, cocoa & mango add emollience and nourishment to skin. Finally, only pure essential oils and real organic herbs and botanicals are selected to complete the experience of handmade, beautiful, all-natural soap. You will find no artificial colors, fragrances, fillers or preservatives in any of WoodSprite Organic Soaps. Perhaps the most important difference, though, is how our soaps feel. We are confident that once you have experienced the richness of our organic soaps, you will never want to use anything else on your skin! « Return to Top |
|
| How is Natural Soap Made? | |
| The
process of soapmaking (or saponification) is actually a simple one. It is
the reaction between an alkali (sodium or potassium hydroxide), and a fatty
acid (can be animal or vegetable fats). When these two opposing elements
are mixed together, they react at a molecular level, breaking apart and
then re-assembling into an altogether new molecule—the result of which becomes
soap and glycerin. And this is the very important difference between handmade
natural soap and commercial soaps, because commercial soapmakers remove
the precious glycerin from the soap and sell it—ironically, to make so-called
“glycerin soap”, lotions, creams and other cosmetics. BUT, if they were
to leave that glycerin in the soap as handmade soapmakers do, then the product
is a generously lathering, moisturizing, mild soap that won't dry the skin
and consequently, reduces the need for all those lotions and creams! Why
do they remove the glycerin, then? Because they make far more money by selling
the extracted glycerin than they do from the soap. To see how we make soap step-by-step, visit our informational "How Soap is Made" page here. « Return to Top |
|
| Are WoodSprite Organic Soaps All-Natural? | |
| WoodSprite
soaps are arguably the most natural handmade soaps available today…there
are very few soapmakers who adhere to such strict standards. We use only
the finest of organic vegetable oils (no soybean or hydrogenated fats),
pure plant-extracted essential oils (no fragrance oils or so-called “nature
identical oils”) and only plants or clays to color our soaps (no dyes or
pigments). The only human-produced ingredient we use is sodium or potassium
hydroxide (also known as lye). The reason is very simple: the safety and
precision gained by using commercial lye is far superior to that of leached
woodash, the old method of creating lye. This is the one compromise we make,
and firmly believe it is a small but necessary decision. And the result
is still a natural product, because the lye is used only to transform the
natural plant oils into soap. There is absolutely no trace of lye in the
end-product--a lusciously lathering, incredibly mild and moisturizing natural
soap! « Return to Top
|
|
| So, is this like the “Lye Soap” my Grandmother used to make? | |
| No.
Even though the method is largely the same, the result is not. Precision
of measurement, high quality oils and a method known as the “cold process”
all contribute to create a much milder product than Grandma’s Lye Laundry
Soap (sorry, Grandma!). And although lye is used to create soap, it is completely
transformed by the molecular reaction with the fatty acids in the oils,
so that there is absolutely no trace of lye in what is now lusciously lathering,
incredibly mild and moisturizing natural soap! «
Return to Top |
|
| How do WoodSprite Organic Soaps differ from “Glycerine Soaps”? | |
| WoodSprite
Organic Soaps are made entirely from “scratch”, using the “cold process”
method, which means they are not cooked like commercial soaps. All of our
soaps retain the natural glycerin (the byproduct of soapmaking), which is
a valuable extract to help skin retain moisture. Transparent soap (or what
is generally referred to as “glycerine soap”) is not made from scratch;
instead-- if it is, in fact, a soap product at all--transparency is achieved
by melting regular soap and boiling it with glycerin (extracted from soap),
alcohol and sugar. This can make a mild soap, but is not necessarily milder
or superior to a quality opaque soap. We feel this involves a lot of unnecessary
processing and wastes resources and energy to achieve so frivolous a thing
such as transparency. WoodSprite Organic Soaps can truly be called “Glycerin
Soaps”, because we leave the skin-loving glycerin exactly where it belongs—in
every bar. « Return to Top
|
|
| Okay...they look pretty, but do they lather? | |
| Absolutely!
Creamy, gentle, luscious lather is the whole point of a handmade natural
soap. The lather is easy, abundant, generous and rich. And because of all
the natural glycerin in these soaps, they don't dry your skin. In fact,
your skin will feel smoother, softer and fresher in a very addictive way!
« Return to Top
|
|
| Why don't you make watermelon, berry or lilac scented products? | |
| Essential
oils are the distilled, natural, aromatic essence of certain botanicals.
Interestingly, though, not all herbs, flowers or other botanicals will yield
an essential oil, or the essential oil that is obtained is so low in quantity,
the process is simply not worth the energy required to obtain it.
Essential oils not only bear the aromatic signature of the plants from which
they are distilled or pressed, but also the healing constituents of the
plant. It just happens that healing herbs tend to yield the highest
essential oil content...so, while there is lavender, patchouli, rosemary,
peppermint, rose and orange essential oil, there is no such thing as a watermelon,
berry or lilac essential oil available anywhere. And since all WoodSprite
Organic Body products are made exclusively of natural ingredients, we will
not use the synthetic "fragrances" which are intended to mimic those scents.
Any product you purchase that bears these scents contains a synthetic "fragrance
oil" or perfume. «
Return to Top
|
|
| I have eczema, psoriasis, rosacea or chronic acne. Can I use your soaps on my skin? | |
| Our
premium organic olive oil soaps are milder than commercial soaps and detergents,
which are quite often drying or irritating for troubled skin. While we cannot
make any medicinal claims for our soaps due to FDA restrictions, we can
tell you that our Tea
Tree, Calendula
Cream, Bloom
and Creamy Castile
Baby soaps have all been reported as highly effective by customers with
sensitive or troubled skin. «
Return to Top |
|
| Do you make lotions? | |
| We
have finally completed testing of our 100% natural lotions formulas...they
are available online under the Spa
and Body category.. «
Return to Top |
|
| Do you make shampoo, conditioner or hair products? | |
| It
is very difficult to formulate a 100% natural and organic shampoo or hair
product; though we do not have any immediate plans to add hair products
to our line, we have not ruled it out completely. «
Return to Top |
|
| How do I use the Sea Salt Glows? | |
| Sea
Salt Glows, or Scrubs, are intended for use on unbroken, non-irritated skin.
Before shower or bath, mix the scrub well and scoop onto DRY skin (if your
skin is wet, the salts will dissolve before exfoliation can be achieved)
and gently massage in circular motions with the palms of your hands (as
if washing). Our Sea Salt Scrubs may be used anywhere on the body, but are
not recommended for the face or other delicate areas. Rinse well and, after
bathing as usual, pat dry. Your skin will feel satiny smooth and totally
nourished. Please Use Caution: Salt Scrub may cause surfaces to become slippery,
please step carefully! Special Note: Because of Sea Salt's antiseptic properties,
it may sting on cuts, scratches or broken skin--so it is best used BEFORE
SHAVING. A great alternative if you are sensitive to sea salts is
any of our Organic Sugar Polishes, which perform the same skin-smoothing
task without the possible sting. «
Return to Top |
|
| What's the difference between your Salt Glows and Sugar Polishes? | |
| Sea
Salts contain many trace minerals and nutrients which benefit the skin,
including detoxification and antiseptic properties. Our Sea Salt Glows
are made from an extra fine Salt grain which tends to result in a smoother,
finer finish to the skin while imparting some of those healing properties.
However, because of the mineral content and natural antiseptic action from
sea salts, some sensitive individuals may prefer to use Sugar Polishes instead.
Also, you'll want to make sure that you use a Salt Glow BEFORE SHAVING,
because tiny scrapes and cuts caused from razors will likely cause stinging
if you shave afterward. This is usually not a problem, because you're
far better off shaving after exfoliation anyway--the reason is that the
exfoliation will sweep away dead skin cells, open the follicles and pores,
preparing the skin for a much closer, smoother shave. Our Sugar Polishes
also contain a finer grade sugar crystal, so the finish will be similar
to our Salt Glows, however, the raw organic sugar we use imparts valuable
glycolic acid and sucrose which assist in dissolving dead skin cells in
addition to mechanically scrubbing them away. Also, those with sensitive
skin will likely prefer the sugar polishes because they contain none of
the antiseptic properties which can cause stinging, such as in Salt Glows.
The other difference between our Salt Glows and Sugar Polishes is that our
Sugar Polishes tend to be formulated for richer moisturization. For
most of us, deciding between Salt Glows or Sugar Polishes is merely a matter
of preference. « Return
to Top |
|
| My Body Melt™ has become grainy. What's wrong? Is it ruined? | |
| Not
at all! And it's very easy to fix. When the Body Melt™ Butter is allowed
to become too warm, the organic Shea Butter begins to separate out and return
to its natural state--a grainy-textured cookie dough consistency (this is
actually a good thing because it ensures the purity of the Shea Butter!).
All you need to do is remove the cap and gently heat the jar in a double-boiler
(our preferred method) or microwave until it completely liquifies. Carefully
replace the cap (be careful--the jar and the liquid may be hot!) and place
immediately into a refrigerator. Once the mixture has completely cooled
and solidified, it should be restored to its original creamy texture.
« Return to Top
|
|
| How do I use the Oatmeal, Milk & Honey Masque? | |
| Our
Oatmeal, Milk & Honey Masque comes in a dry form so it has a very long shelf
life. All you need to do is add just enough warm water to about one Tablespoon
of Masque, then mix into a paste. It may take a bit of practice to achieve
the consistency you desire. Once you've mixed it into a paste, apply to
your wetted face or neck in gentle, circular motions (if using as a cleansing
scrub) or spread over skin in a thin layer (for a masque). Rinse when finished
scrubbing and follow with a light moisturizer. If using as a masque, try
to recline for the 15-20 minutes while your masque dries, breathing deeply
and allowing yourself some time to relax. Then, rinse with warm water and
follow with a light moisturizer, if desired. «
Return to Top |
|
| Do you use lead wicks in your soy candles? | |
| No.
WoodSprite Soy Aromatherapy Candles are made using 100% plant-fiber coreless
wicks, which are specially braided to achieve the proper tension and stiffness
without the use of any metal cores--including lead and zinc, which release
poisonous toxins into the air and our lungs. «
Return to Top |
|
| Do you use zinc wicks in your soy candles? | |
| No.
WoodSprite Soy Aromatherapy Candles are made using 100% plant-fiber coreless
wicks, which are specially braided to achieve the proper tension and stiffness
without the use of any metal cores--including lead and zinc, which release
poisonous toxins into the air and our lungs. «
Return to Top |
|
| What the heck is a "Soy Wax" candle? | |
| Soy
wax is the greatest innovation in candlemaking in 100 years. Made completely
from a blend of Non-GMO soybean oil and other natural plant waxes, Soy wax
is a cleaner burning, environmentally-friendly, vegan alternative to paraffin
wax. Its benefits are unmatched; soy wax burns longer, cleaner and cooler
than paraffin waxes. Soy wax is sustainably produced from USA-grown, non-GMO
soybean crops, whereas paraffin is made from a non-renewable resource, petroleum.
Soy wax is also biodegradable and non-toxic, as well as being water soluble,
making cleanup easy. « Return
to Top |
|
| My Soy wax pillar candle doesn't burn all the way to the edges. What's up? | |
|
WoodSprite Soy Aromatherapy Candles are "core burning", which means that
they are designed to burn down rather than out, leaving an outer "shell"
of soy wax which contains the melted, inner pool of wax. This ensures a
dripless, longer burning Candle which glows from within and casts a soft,
diffuse, warm light. « Return
to Top |
|
| How do I burn my soy wax votives? | |
| It
is important to understand that Votives are actually container candles--they
are designed to melt to the edges of the container in which they are burned.
Though they are molded, votives should be thought of as container refills.
Votives are NOT a free-standing candle. To get the most from your
WoodSprite hand-poured soy votive, trim the wick to 1/4 of an inch, then
place the votive into a heat-safe votive cup or small container; the more
snug the fit in diameter, the better. If you try to burn a votive
in too wide a container, the wick will not be able to burn the wax to the
edges and will likely burn too fast. The best containers will
have a slight taper at the bottom (mimicking the shape of the votive itself),
which will enable the maximum burn efficiency and performance. «
Return to Top |
|
| My soy wax candle smokes. What's up? | |
| If
your candle is smoking, it probably means that your wick is too long. Keeping
your wicks trimmed to between 1/4" and 1/8" will ensure proper burning.
And never allow dust or debris to settle on the candle surface.
« Return to Top
|
|
| What is the proper way to burn a soy candle? | |
| Our
clean-burning, 100% Natural Soy Wax Aromatherapy Candles are formulated
differently than traditional paraffin candles. To get the most out of your
soy candle, don't expect it to burn like paraffin (commercial) candles.
For instance, our candles are "core burning", which means that they are
designed to burn down rather than out, leaving an outer "shell" of soy wax
which contains the melted, inner pool of wax. This ensures a dripless, longer
burning candle which glows from within and casts a soft, diffuse, warm light.
You should never allow dust or debris to collect in your candles, as this will clog the wick and cause improper burning-as well as a potential safety hazard because any foreign materials could combust. To keep your candle clean, periodically wipe with a damp, cool, soft cloth and allow to dry completely before lighting. Keep your candle out of drafts. And always practice common sense when burning any candle--burn only while attended, in a proper candle holder on a stable, temperature-safe surface away from children, animals, flammables, drafts and sources of heat. Keep Spa candles capped when not in use to preserve the essential oils. « Return to Top |
|
| Is it safe to use my credit card online? | |
|
It's very safe to use WoodSprite's Secure
Online Catalog. "Secure" means that your personal and payment information
is encrypted when sent. To be sure you are using a secure connection, check
the URL (address) of the webpage you are using during checkout. If it begins
with https:// ("s" means Secure), then the site is secure, and any information
typed in will be encrypted. If it reads "http://..." (no "s"), then the page
is NOT secure. Additionally, your credit card information is transmitted
directly between the payment processor and the credit card issuing bank;
we do not receive or keep credit card information on file.
« Return to Top
|
|
| I don't want to use (or don't have) a credit card to pay online. Can I place an order another way? | |
| You may place an order through our secure online catalog, then at checkout, choose to Pay with Check or Money Order and mail your payment in separately. Orders are also welcome via email or by calling 1-248-716-0375. Please DO NOT attempt to e-mail your credit card information; e-mail is not secure or encrypted for sensitive information. | |
« Return to Top |
|
| What are my payment options? | |
|
We happily accept American Express, Discover, Visa or MasterCard; Debit
or Check Cards marked with either a Visa or MasterCard symbol are also accepted.
You may also choose to mail a check or money order, and your order will
be shipped as soon as payment is cleared. You may order via our online
catalog, by mail, fax, by telephone or e-mail. «
Return to Top
|
|
| How quickly may I expect my order? | |
|
Orders will be shipped within 3 business days from order date, though most
items ship the same or next business day; exceptions include out-of-stock
items or sometimes during the holiday season. Because we handmake fresh
product batches daily, there may be a delay in your order if we have to
make a new batch. You will always be informed of any delays and given the
option of substitution or backorder for unavailable items. We make every
effort to ship orders the same day, but do reserve the 3-business days for
padding. Backordered items will be shipped at no extra charge
to you. Please allow appropriate time for the shipping carrier to deliver
your order after we have notified you of shipping (transit times depend
upon the carrier type you choose at the time of your order). If there
is a tracking number available for your order, it will be provided to you
via e-mail at the time of shipment. Customers who choose to create
an account with our site will have online access to all order progress.
« Return to Top
|
|
| What are the details of your Free Shipping offer? | |
| Our Free
Standard Shipping offer for Orders $79 or More applies to retail orders shipping
within the United States AND its Territories (which includes AK, HI & Military addresses!). Non-U.S. orders, product
samples and gift certificates do not qualify for our free shipping offer. Our
shopping cart will automatically calculate for qualified orders, and display
the Free Shipping option by default during checkout. To receive free
standard shipping, simply keep the default "Free Shipping" option in the Shipping
Calculation box selected during checkout process. Method of shipment
will be our choice, and will be via either UPS Ground or USPS Priority Mail.
For additional questions, please feel free to contact
us. «
Return to Top
|
|
| My shipment was damaged. What should I do? | |
|
Always inspect your package as soon as possible after it is received.
If items are damaged, you MUST report the problem directly to the carrier
(UPS, FedEx or US Postal Service) within 48 hours. Please inform us
as well so that replacement arrangements can be made, if necessary.
Products that have melted (butter products such as Body Melt, Get Whipped
or Overnight Sensation) are not replaceablaceable under our returns or refunds
policy, and it is recommended that these items not be shipped during the
summer months or to hot climates or that expedited shipping is selected.
« Return to Top
|
|
| What is your shipping policy? | |
| We
routinely ship anywhere within the continental United States and Canada.
PLEASE CONTACT US for International Orders from other countries to make
special shipping arrangements. All extra shipping charges, including customs
and tariffs are the responsibility of the customer. We prefer to use the
US Postal Service and UPS for shipping. «
Return to Top |
|
| What if I want to return products? | |
| For obvious
sanitary reasons, we cannot accept returns of opened and/or used products,
unless special approval is first obtained. Please contact WoodSprite to
obtain a Return Authorization Number for such cases. We stand behind our
products and will work to make sure you're satisfied. RETURNS AND EXCHANGES: UNOPENED and UNUSED goods in *SALEABLE condition may be accepted within 30 days of delivery for return or exchange, with prior approval. We will refund your initial shipping charges for the order but we do not reimburse for the postage of returns or exchanges. All returns MUST be accompanied by a Return Authorization Number (RAN)--Please call us for an RAN before attempting returns. Please include with the unopened item(s) all Packaging Materials, Order Number, Packing Slip, RAN and Reason for Return. Please be aware that we cannot be responsible for misdirected, lost or damaged returns so it is advised that you insure return packages. For Returns: If you paid for your order by credit card, a refund credit will be issued and should appear on your next billing statement. If you paid by check, a refund check will be mailed to you within 7 days of receipt of return. Exchanges will be honored as Store Credits. Butter-based products (such as Body Melt, Get Whipped, Baby Bottum Butter and Overnight Sensation) are not replaceable under our refunds/returns policy, due to their susceptibility to melting in hot weather or climates. We recommend that these products be shipped only during cooler seasons. If you are unsure about a product, please contact us and we will be happy to advise you on this matter. *"Saleable Condition" is to be determined and approved by representatives of WoodSprite. DAMAGED OR DEFECTIVE GOODS: Please unpack and inspect your package as soon as possible after delivery. Damage MUST be reported to WoodSprite Organic Body within 48 hours of delivery. Please retain all packing materials and damaged products for return of damaged merchandise. We will arrange for replacement of damaged product as soon as possible after damage is reported and verified. Please Note: Because our products are entirely handmade in small batches to ensure freshness, purity and our high standard of quality, there may be some minor variations in appearance/texture/scent from one batch to another. This is typical of products made of natural ingredients and should be expected. FAVORS & SPECIAL ORDERS are not returnable or refundable after final customer approval is made. We will make sure your customized product meets your expectations before final approval is confirmed.We wish to surpass your service and product expectations. Please contact us if you have any questions, problems, comments or special requests. If for some reason you are dissatisfied with your order, please allow us to make it right. Contact us through our online form or phone 1-248-716-0375 to leave a message. « Return to Top |
|
| What is the Thank You Club Loyalty Rewards Program, and how does it work? | |
| We
are very excited to be able to offer our new Thank You Club Loyalty
Rewards Program to our wonderful customers! Basically, the program
operates similarly to a "frequent flier" or "frequent buyer"
program, wherein retail customers who sign up for Thank You Points by registering
an account with our website will earn one point for every dollar spent on
qualified merchandise at WoodSpriteOrganicBody.com. For every $250 you spend, or 250
points accrued, you may redeem them for a $15 Loyalty Rewards Gift Certificate
toward your next online order with us. It's a way for us to say "thank
you" to our repeat customers. There are some rules to the program, however, which are outlined in full detail on our Thank You Club Loyalty Rewards Program Page, here. It is important that those who wish to take advantage of Thank You Club Rewards MUST REGISTER AN ACCOUNT with our website, and LOG IN via the MY ACCOUNT link or during checkout every time you shop with us; otherwise there is no way for the shopping cart to track points or issue gift certificates. Registration is free and easy, and has the additional benefits of speedier checkouts, order progress tracking, package tracking and order history. Points earned will be revoked if an item is returned. Points are not transferable, are not redeemable for cash, and may not be shared or consolidated with any other member's points. Thank You Club Rewards Gift Certificates are valid for one year from the issue date, and apply only to orders placed through our online retail store at WoodSpriteOrganicBody.com. Please visit the Thank You Club Loyalty Rewards Program Page for program rules and instructions. « Return to Top |
|
| What is the Thank You Club Rewards Program, and how does it work? | |
| As
of October 14, 2009, we are very excited to be able to offer our new Thank You Club
Rewards Program to our wonderful customers! Basically, the program
operates similarly to a "frequent flier" or "frequent buyer"
program, wherein retail customers who sign up for Thank You Club Rewards by registering
an account with our website will earn one point for every dollar spent on
qualified merchandise at WoodSpriteOrganicBody.com. For every 250
points accrued, you may redeem them for a $15 Thank You Club Rewards Gift Certificate
toward your next online order with us. It's a way for us to say "thank
you" to our repeat customers. There are some rules to the program, however, which are outlined in full detail on our Thank You Club Rewards Program Page, here. It is important that those who wish to take advantage of Thank You Club Rewards MUST REGISTER AN ACCOUNT with our website, and LOG IN via the MY ACCOUNT link or during checkout every time you shop with us; otherwise there is no way for the shopping cart to track points or issue gift certificates. Registration is free and easy, and has the additional benefits of speedier checkouts, order progress tracking, package tracking and order history. Points earned will be revoked if an item is returned. Points are not transferable, are not redeemable for cash, and may not be shared or consilidated with any other member's points. Thank You Club Rewards Gift Certificates are valid for one year from the issue date, and apply only to orders placed through our online retail store at WoodSpriteOrganicBody.com. Please visit the Thank You Club Rewards Program Page for program rules and instructions. « Return to Top |
|
| Do you accept International Orders online? | |
| We are happy to accept orders via our secure online catalog for customers in the United States and Canada. Currently, any customers from elsewhere may order from us by phone or e-mail at 586-677-6880 or [email protected]. Please note that all customs, VAT, tarrifs or other fees are the responsibility of the customer. « Return to Top | |
| |
|
| If
you could not find answers to your questions here, please contact
us and we'll be happy to help you. |
|